SignProConnect Code of Conduct

1. Introduction

Welcome to SignProConnect, a platform operated by HyperStream LTD and intended for use primarily within the United Kingdom! Our mission is to provide a safe, respectful, and professional online environment where clients can connect with skilled sign installation professionals, and installers can find relevant job opportunities, all while adhering to relevant UK standards. This Code of Conduct outlines the standards we expect from all users of our platform. By using SignProConnect, you agree to abide by these principles.

2. Our Core Principles

• Professionalism: Conduct all interactions, whether in job postings, profiles, communications, or service delivery, with the highest degree of professionalism.
• Respect: Treat all users – clients, installers, and SignProConnect staff – with courtesy, dignity, and respect, regardless of background, experience, or opinion.
• Integrity: Be honest and transparent in all your dealings. Accurately represent your skills, qualifications, job requirements, and pricing.
• Reliability: Honour commitments made on the platform. Clients should provide clear briefs and timely payments for agreed work. Installers should deliver work to the agreed standards and timelines.
• UK Legal Compliance: Adhere to all applicable laws and regulations of the United Kingdom, particularly those relevant to business conduct, contracts, consumer rights, and employment practices applicable to the use of this platform.

3. Expected Conduct for All Users

As a user of SignProConnect, you are expected to:

• Be Clear and Accurate: Provide truthful and non-misleading information in your profile, job postings, bids, and communications. For example, clients should accurately describe job scope, and installers should accurately represent their skills and certifications.
• Communicate Respectfully: Engage in polite, constructive, and professional communication. Avoid offensive language, personal attacks, or any form of harassment.
• Honor Agreements: Once a job is awarded and terms are agreed upon through the platform, both parties are expected to fulfill their respective obligations.
• Protect Privacy: Respect the privacy of other users. Do not share personal contact information or other sensitive data publicly or misuse any information obtained through the platform. Refer to our Privacy Policy (link to be added when available) for more details.
• Maintain Fair Dealings: Engage in fair and ethical business practices. Avoid any practices that could be construed as deceptive, unfair, or exploitative.

4. Prohibited Conduct

The following behaviors are strictly prohibited on SignProConnect:

• Harassment and Discrimination: Any form of harassment, bullying, or discrimination based on race, ethnicity, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
• Misleading Information: Posting false, inaccurate, or deceptive job listings, profiles, qualifications, reviews, or any other content. This includes creating fake accounts or impersonating others.
• Spam and Unsolicited Communication: Sending unsolicited commercial messages, excessive communications, or any form of spam.
• Interference with the Platform: Attempting to disrupt or compromise the integrity, security, or performance of SignProConnect.
• Illegal Activities: Using the platform for any unlawful purpose or in furtherance of illegal activities. This includes infringement of intellectual property rights.
• Off-Platform Transactions to Evade Fees (if applicable): If SignProConnect implements platform fees for successful matches, attempting to move communications or payments off-platform to avoid these fees is prohibited.

5. Platform Responsibilities (SignProConnect)

SignProConnect is committed to:

• Providing a functional and accessible platform for clients and installers.
• Clearly communicating our standards and policies.
• Investigating reported violations of this Code of Conduct in a fair and timely manner.
• Taking appropriate action against users who violate this Code.
• Protecting user data in accordance with our Privacy Policy and applicable UK data protection laws (e.g., GDPR, Data Protection Act 2018).

6. Reporting Violations

If you witness or experience any behavior that violates this Code of Conduct, please report it to us immediately by contacting conduct@signproconnect.com. Please provide as much detail as possible, including any relevant usernames, job IDs, messages, or screenshots.

We will treat all reports with confidentiality to the extent possible and will investigate appropriately.

7. Consequences of Violations

Violations of this Code of Conduct may result in a range of actions, at SignProConnect's sole discretion, including but not limited to:

• A formal warning.
• Removal of content (e.g., job postings, profile information, reviews).
• Temporary suspension of account access.
• Permanent termination of account access.
• Reporting to law enforcement authorities if the conduct is illegal.

We aim for fairness and proportionality in our enforcement actions.

8. Governing Law

This Code of Conduct and any disputes arising out of or related to your use of the SignProConnect platform shall be governed by and construed in accordance with the laws of England and Wales (or the relevant UK jurisdiction).

Important: This section is a placeholder. You should consult with a legal professional to determine the appropriate governing law and dispute resolution clauses for your specific business and location within the UK.

9. Changes to this Code of Conduct

SignProConnect reserves the right to modify this Code of Conduct at any time. We will notify users of significant changes, typically by posting the revised Code on our Site and updating the "Last Updated" date. Your continued use of the platform after such changes constitutes your acceptance of the new Code of Conduct.

10. Legal Disclaimer

This Code of Conduct provides guidelines for community interaction on SignProConnect. It is not a comprehensive legal document and is not a substitute for professional legal advice. HyperStream LTD (operator of SignProConnect) strongly recommends that you consult with a qualified legal professional to ensure your activities and this Code of Conduct comply with all applicable UK laws and regulations.